Please go to "DHL eCommerce" to check your order. OR, you may choose to have a replacement. We will reply you ASAP. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem. The item "Mobility Carrier Wheelchair Electric Scooter Rack Hitch Disability Medical Ramp" is in sale since Wednesday, December 19, 2018.This item is in the category "eBay Motors\Parts & Accessories\Car & Truck Parts\Exterior\Racks". The seller is "colourful-life" and is located in Chino, California. This item can be shipped to United States.